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Below are some of the common questions:
All products sold on our online store are 100% original.
YES, you can change the shipping address. Attention: the new address must be in the same country and the order has not yet been shipped. In this case, we advise you to contact our customer service with order references and details of the new delivery address.
Usually shipments take place within 24/48 hours (working) from receipt of the order for products already available in Shopdecor warehouses. For products not in stock, delivery date is the one indicated in the product sheet. If you need a strict or faster delivery than indicated, please contact us so that we can immediately verify the feasibility of assigning a priority to your order.
For any return request relating to an order delivered, and never used, contact us
We remind you that you have 14 working days to return your item in its original packaging. You can decide whether to request a refund or if you want an exchange or a replacement. You will receive by email the prepaid label that you will have to print and you will have to apply on the outside of the package. Then, on the carrier's website you can independently program the date and time of pickup at your address.